CASE STUDY - Super Sucker
Super Sucker Hydro Vac Service Inc. is a hydrovac excavation firm providing service throughout southern Ontario. With over 30 years in the service industry, they have created successful partnerships with suppliers and customers.
Adverdea was approached by Super Sucker to assist them in improving the efficiency of their operation through the development of web and mobile tools to service their clients and employees.
Recently, the Super Sucker Client and Employees portals were launched on both web and mobile platforms.
The Super Sucker Client Portal Mobile App allows their clients to easily schedule hydro vac service, view the status of pending requests, and view a history of all past service requests. In addition, clients are able to purchase Super Sleeves (post hole sleeves) and make account payments online - all from the convenience of their smartphone.
When a client needs to schedule hydro vac service, they may simply click the Super Sucker icon on their smartphone home screen, enter in the address (or choose "Use Current Location") and time of the service needed, and submit the request to the Super Sucker office.
Once a service request, Super Sleeve order, or online payment is received from a client, the Super Sucker office is notified immediately and staff will process the service request, order, or payment. The Super Sucker office can manage service requests, Super Sleeve orders, or online payments using their Administration Portal that has been developed for them by Adverdea.
If a truck is available for the time requested by a client, Super Sucker will simply approve the request and a confirmation will be automatically be sent to the client (if an alternate time is needed, that will be sent to the client, and the client will then approve or request another alternate time). Once a service request has been approved, the service information will be added into the web based scheduling application, and the employees that have been assigned to the job will be sent notifications via the Super Sucker Employee Portal Mobile app.
This portal allows the office to simply approve client time requests which automatically sends confirmation to the client (if an alternate time is needed, a notification will be sent to the client, and the client will then approve or request another alternate time). Once a service request has been approved, the service information will be added into the web based scheduling application, and the employees that have been assigned to the job will be sent notifications via the Super Sucker Employee Portal Mobile app.
Super Sucker Employee Portal Mobile app is used by all Super Sucker employees, using their company issued smartphone, to view their schedule, complete required training tests, view company literature (policies, events, newsletters, etc.), view safety documentation, redeem Super Points (an employee reward system redeemable for retail gift certificates), and schedule vacation time.
The Super Sucker Administration Portal is utilized by the Super Sucker office staff to control client access, manage client service requests, orders, and payments, as outlined above. Within the custom portal, they also create and assign training tests to employees, maintain employee training records, manage the Super Point employee rewards system, manage the company vacation calendar, post company policy and safety documentation, and create notifications for company events.
The Super Sucker Client, Employee, and Administrative portals are unique to the hydrovac industry and are sure to enhance Super Sucker's position as industry leader. These web and mobile tools have already improved the efficiency of their operation, provided an added level of convenience for their clients, and have placed all important company information at the finger tips of their employees.
The Adverdea staff thoroughly enjoyed working with Super Sucker to create these cutting edge tools, and look forward to supporting them in the advancement of their business; a first class business with first class people.
